| Version | Change log |
| HelpDesk 11.4.9120.21 Dec 20, 2024 |
Improvements and new features: Added support for using ChatGPT via Azure OpenAI API enhancement: /api/UpdateUser now supports setting/unsetting user admin status Made category description more visible on the new ticket page Bug Fixes: Fixed image pasting from Outlook Fixed issue where adding subtickets and linking didn't refresh cache Removed ETag caching due to conflicts with various updates (time spent, etc.) |
| HelpDesk 11.3.9116.32 Dec 17, 2024 |
Improvements and new features: Added "time spent" log for every ticket - shows how much time each user logged, and for which status Added option to close tickets "silently" via automation rules More flexible ticket scheduling options: "Every N days/weeks/months" Added tags to Summary Report for each ticket Added support for customizing the header text color Added "Disable Ticket Sharing" setting Added bulk-edit idea status Show ticket subscribers right away, without the need to click "Reply" WhatsApp - proper support for incoming images ?? Performance Enhancements: Optimized grid filtering by tag (was one of the slowest queries) Limited full text search results to top 500 for better performance Improved SQL Search performance with optimized query execution plan ?? Security and Permission Updates: Added user-agent validation to satisfaction rating links If an admin disables 2FA for a user, it no longer affects admin's own 2FA Improved email deliverability by limiting attachment sizes ?? User Interface Improvements: Moved saved filters to sidebar Prettier "x" icon in tags/badges Improved responsive design for screens up to 1366px Added proper border styling when grid filter is active Close KB and canned response dropdowns after pressing "Enter" or posting ?? Email and Communication: Fixed images appearing as links in reply emails Improved detection of useless Outlook signature images Several fixes for Outlook not grouping Helpdesk replies into threads Added a note when converting tickets to replies for clarity ?? Bug Fixes: Fixed downloaded files having "%20" instead of spaces on Mac OS Fixed bug in "show last comments" in reports Restored "back" button in new ticket category selector Fixed location custom fields in new-ticket Fixed carousel links in attachments thumbnail |
| HelpDesk 11.2.9080.39 Nov 11, 2024 |
Most notable new design improvements: Reintroduced custom header color Fixed styling for the selected KB category Improved sorting of ticket search results Standardized size for default avatars and picture avatars; enhanced avatar upload popup Enhanced keyboard navigation in canned responses and KB article dropdowns KB: Added sticky table of contents New UI now default for anonymous users Removed search/title on small screens (as in old design, per user request) Added "Show original email" to "More" menu Implemented numerous accessibility improvements for screen readers in the new design Corrected text indentation in the new design Fixed sorting in the "Tech stats" report Resolved issue with sorting grid by status Adjusted copy button color in dark mode Addressed issue of long subjects breaking screen layout Fixed columns, sort by and filter dropdowns on mobile Various other fixes and improvements Additional enhancements: New automation rule "Update ticket body" "Merge with previous ticket" automation now also allows converting to a reply API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior) Email addresses for new ticket subscribers are now trimmed Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion Automation: New option to auto-merge new tickets into previous tickets with the same subject Resolved issue of empty ticket body from email Included Snipe-IT asset name in search suggestions Implemented email deliverability improvements Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error Summary report filtering by tech now includes secondary assignees |
| HelpDesk 11.1.9067.30 Oct 28, 2024 |
Most notable new design improvements: Reintroduced custom header color Fixed styling for the selected KB category Improved sorting of ticket search results Standardized size for default avatars and picture avatars; enhanced avatar upload popup Enhanced keyboard navigation in canned responses and KB article dropdowns KB: Added sticky table of contents New UI now default for anonymous users Removed search/title on small screens (as in old design, per user request) Added "Show original email" to "More" menu Implemented numerous accessibility improvements for screen readers in the new design Corrected text indentation in the new design Fixed sorting in the "Tech stats" report Resolved issue with sorting grid by status Adjusted copy button color in dark mode Addressed issue of long subjects breaking screen layout Fixed columns, sort by and filter dropdowns on mobile Various other fixes and improvements Additional enhancements: New automation rule "Update ticket body" "Merge with previous ticket" automation now also allows converting to a reply API/subtickets now retrieve all tickets, regardless of permissions (matching UI behavior) Email addresses for new ticket subscribers are now trimmed Added ability to insert full KB article text (not just link) from KB-Bot auto-suggestion Automation: New option to auto-merge new tickets into previous tickets with the same subject Resolved issue of empty ticket body from email Included Snipe-IT asset name in search suggestions Implemented email deliverability improvements Users without permissions for a KB article are now redirected to the login page instead of receiving a 404 error Summary report filtering by tech now includes secondary assignees |
| HelpDesk 10.28.9029.2 Sep 20, 2024 |
A lot of fixes for the new design Snipe-It: Added an ability to remove an asset from a ticket Snipe-it: Show asset name in search suggestions Add a system comment note when adding or removing secondary assignees Do not show for-techs attachments when forwarding tickets (not sent anyway) Option to include admins in round-robin assign automation Allow setting due date with TIME when creating new ticket Don't send KB updates to deactivated users When merge/linking tickets, show user's tickets first, then their company tickets Do not pre-fill subticket with parent ticket info it category template is specified |
| HelpDesk 10.27.9018.2 Sep 9, 2024 |
Added "DeleteFile" API method Fixed Summary report missing custom field filters after building (breaks CSV export etc) Ability to whitelist entire domains form "useless email" filter Increased maximum SMTP username length from 50 to 200 characters Fixed "ForTechsOnly" comments in the API fixes Proper fix for searching in comments when using top search bar Reflect live status/priority changes in fixed ticket header New API - "RemoveAssetFromTicket" API/Asset now returns proper ticket count and ticket list assigned to an asset Strip HTML when improving reponse via GPT |
| HelpDesk 10.26.8969.3 Jul 23, 2024 |
Support for Gmail via OAuth Increased search field max length Indicate in which category on-behalf ticket was created if no permissions Fixed rare SMTP error when connecting an O365 mailbox via oAuth Prevent double-encoding HTML in automation POST (fixes MS Teams integraiton for those who use it via Rules) If a user logs in via SAML/SSO - do not force them to enable 2FA (if enforced), handled by IdP API/Stats can now return ticket statisticis for current user (see the docs) Updated MS Teams integration to the new "Workflow" webhooks Include "for technicians only" badge in KB article search results Proper date/time custom fields formatting when exporting to CSV/Excel Added KB subject to the "new article" email notification API: Added "returnFullTicket=true" parameter to GET ParentTicket that returns all ticket details New API method: GET AssetCustomFields Fixed: "Takeover" notification to other techs missing Body sometimes Searching in replies is now on by default Search improvements to show more relevant results Prevent new ticket template overriding subticket body Added Italian support to forwarded message detection (when subject starts with "I:") When editing an Asset - show old + new values in the change log Ability to require 2FA for admins and technicians only Show changes in "time spent" made by a tech or by an automation rules in the ticket feed. Auto timer changes are not shown Reverted the "Thread-Topic" header, messes up with ticket ID in the subject in Outlook Added secondary emails to /api/user endpoint |
| HelpDesk 10.25 Jun 11, 2024 | |
| HelpDesk 10.24.8878 Apr 23, 2024 | |
| HelpDesk 10.23.8846 Mar 22, 2024 |
