| Version | Change log |
| SmarterTrack 14.1.9175 Feb 13, 2025 |
Added: A new Database management page that shows information about the current Database. Added: Additional logging added for some missing MySQL queries. Added: Detailed logging for ticket attachments, missing queries and indexing. Added: The ability to convert the current database to a different supported database type from the Database Management page. Added: The portal’s social network options and icons have been updated to include Bluesky and Threads. Changed: Added meta tags for the Community search to block search engines from scrolling and indexing all pages. Changed: Improved how redirects are handled across various pages. Changed: Updated sitemap to exclude indexing of all community search tags. Fixed: A permissions issue with Task creation. Fixed: An issue occurred, triggering an error in the auto-purge thread for deleted departments. Fixed: Attachments are being blocked from being included in Event emails. Fixed: Background threads attempting to initiate while the setup wizard is open. Fixed: Certain SQL Database names could not be used. Fixed: POP imported tickets with special characters in the body display encoding errors. Fixed: POP/IMAP email settings, new Call Log/Ticket windows, and the Transfer modal are referencing departments that have been deleted. Fixed: Recent support tickets are not displaying correctly. Fixed: Some user caches are not clearing properly when a user is deleted. Fixed: The default Knowledge Base and News articles on new installations contain help links that are not secured with HTTPS. Fixed: Trying to send an image through the actions in Events does not display correctly in the inbox. Efficiency: Cleaned up sitemap creation to not include all of the community tags. Efficiency: Performance improvements across SmarterTrack. Efficiency: Updated the community performance for better use of caches (eg. The Community, Ticket Attachments, etc.) Translations: Updated Translations. |
| SmarterTrack 14.1.9056 Oct 17, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9042 Oct 4, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9007 Aug 30, 2024 |
Key Features: Administrators can now create their own Azure OAuth Connections using their own Microsoft client secret. Release Notes: Added: A warning when changing SMTP/POP OAuth account settings that Reconnect is needed when making changes. Added: Broken links detector now shows a warning on links that specifically reference HTTP instead of HTTPS. Changed: Error log for POP/SMTP Thread not running to clarify what caused the error. Changed: POP account form was cleaned up for OAuth to clarify the purpose of various input fields. Changed: Renamed the "Test Settings" button on the integrations page to "Test Translations" to better reflect what is being tested. Changed: Ticket Attachment Size does not generate immediately, but now shows for all time instead of a date range. Changed: Ticket attachment sizes now show in megabytes or kilobytes, depending on size. Changed: Ticket Attachments tab now has the option to show all attachments. Fixed: An issue that could cause an error when responding to a ticket with an email that was used in a deleted POP account. Fixed: An issue that could cause the Diagnostics page to break. Fixed: An issue that could cause the management Login page to break. Fixed: Autoresponders are not working after hours, despite being set to Always send. Fixed: Departments "Email Importing" shows last OAuth account set up. Fixed: Diagnostics page is showing a step of the AutoPurge Thread that is not accurate. Fixed: Orphaned Ticket cleanup removes the orphaned tickets' attachments from the database but not the files on the disk. Fixed: POP Settings does not show "Auth Username" after creating the initial connection. Fixed: Survey question configuration fails to load that type's configuration options the second time. Fixed: Ticket CC and BCC characters limit is being truncated. Translations: Updated translations. |
| SmarterTrack 14.1.8979 Aug 1, 2024 |
Added: New API's allowing attachments to be added to ticket messages. Added: New Audit report for Ticket Attachment Size. Added: New confirmation modal to the Diagnostics > Detailed Logging button. Added: Office hours can now be set for autoresponders. Added: The ability to create new Master Templates for system emails, email Event actions, and autoresponders that includes the ability set Master Templates by Brand. Changed: Email Action modal has been update to be cleaner and easier to use. Changed: Licensing page styling improved for readability. Changed: Master Templates are now being used for all outbound emails except for Ticket Replies, Reports, and Error Logs. Fixed: An issue that could cause some inbound Tickets to shows as HTML instead of plain text in the ticket communications tab. Fixed: Clicking on the IP in Who's On does not open the map. Fixed: Drafts of ticket replies can show underlined text. Fixed: Employees are unable to post links in the Community. Fixed: Google translations are not working. Fixed: Survey reports with any filter selected display a fatal error when generating the reports. |
| SmarterTrack Build 8853 Apr 23, 2024 | |
| SmarterTrack Build 8572 Jun 22, 2023 |
Changed: "Force all traffic over HTTPS" is now "always on" for Hosted SmarterTrack customers. Changed: Users who don't meet the community minimum allowing them to post links have links disabled in their signatures. Fixed: Call log, chat, and task transfer modals display an unnecessary scrollbar. Security: Fixed potential vulnerability. It is recommended to update to this version or higher. |
| SmarterTrack Build 8853 Apr 23, 2024 | |
| SmarterTrack Build 8572 Jun 22, 2023 |
Changed: "Force all traffic over HTTPS" is now "always on" for Hosted SmarterTrack customers. Changed: Users who don't meet the community minimum allowing them to post links have links disabled in their signatures. Fixed: Call log, chat, and task transfer modals display an unnecessary scrollbar. Security: Fixed potential vulnerability. It is recommended to update to this version or higher. |
| SmarterTrack Build 8545 Jun 6, 2023 |
